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Help Desk
Short-answer assistance is available regarding: using supported hardware and software, dial-in connectivity, establishing e-mail accounts, computer lab print accounts. Advisors can help with small problems of short duration in person at the Help Desk; by phone at 416-923-6641 x 2232; or by e-mail, to: advisor@oise.utoronto.ca. Advisors may refer more complex inquiries to other Education Commons staff.
The Help Desk is open Monday through Thursday from 8:00 a.m. to 10:00 p.m., Fridays from 8:00 a.m. to 5:00 p.m., and Saturdays and Sundays 12:00 noon to 5:00 p.m.
Important Help Links:
- The EC On-Line Help Desk
- Frequently Asked Questions
- E-Mail & Conferencing Information (OISENet)
- Ask An EC Help Desk Advisor On-Line
- Library Information
- The Electronic Cafe (OISE/UT's Virtual Community Space)
- Search the Internet
Computer Labs & Drop-In AreasThe EC Computer Lab Complex is located on the 3rd floor of the main OISE/UT building at 252 Bloor Street West, room 3-320, at the north end of the building. The Labs and Drop-In Areas are available for use by members of the OISE/UT community only. Classrooms may be booked through the EC Reception (ext 2763).
There are five classrooms: 2 Windows classrooms with 20 computers each, one Macintosh classroom with 20 computers, and a mixed class, with 10 Windows and 10 Macintosh computers and a Data Analysis Lab with 20 computers as well. Each classroom is equipped with an overhead data projection system. Through the use of movable walls, several other configurations are possible. Please consult with EC Reception for more details.
Drop-In Computer Labs are available 24 hours a day and have both Windows and Macintosh computers. The Lab Complex is strictly for the use of the OISE/UT community only.
Software
Software available in the Lab Complex includes Microsoft Office (Word, Excel, PowerPoint, Access), Corel Suite (WordPerfect), Multimedia tools (including scanners), Ministry-licensed software (including Claris and FileMaker), and a full range of Internet tools.
Printing
All users must have a separate printing account to print in the Computer Labs. Printing credits can be purchased in dollar increments, payable in advance to any Help Desk Staff (regular printing costs are $0.10 per page and colour laser are $1.00 per page).
See our OISENet Information Page for more information and don't forget to download the Working with Computers @ OISE/UT - A Mini Manual.
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