Program Description


MODULE 1: UNDERSTANDING THE ADULT LEARNER
This module explores key principles and processes of adult learning and training. We focus on you as an adult learner, assessing trainer competencies, setting personal learning goals and clarifying visions and values. We examine principles and conditions which facilitate adult learning, including factors outside the learner (environment, learner-centred and experiential approaches), and factors within the learner (responding to differences in learner style, motivation, culture, gender, etc.). We look at the marketing of and contracting for training programs, provide an overview of the remaining four modules, and help prepare you for the practicum.

MODULE 2: NEEDS ASSESSMENT AND EVALUATION
This module explores the needs assessment process. Using a simple model, you will learn the factors which affect peformance and be able to develop a needs assessment strategy to fit a variety of situations. You will explore a range of data collection tools, including organization audits, focus groups, nominal group technique, surveys and interviews. Working in small groups, you will have a chance to develop and practice these tools in the class and receive feedback on these "live" applications. You will also learn how these techniques can be used in the evaluation process.

MODULE 3: INSTRUCTIONAL DESIGN AND EVALUATION
In module 3 we follow a step-by-step process for designing training that is relevant, efficient and based on adult learning principles. You will practice writing learning objectives based on a task or competency analysis with subject matter experts. You will also practice designing tests for learning objectives. You will compare the benefits of different delivery methods such as job aids, computer-based and classroom, select instructional methods and structure the flow of a course. And you will learn how to validate and evaluate your training design.

MODULE 4: PRESENTATION DESIGN AND DELIVERY
Every time we are communicating, we have the opportunity to heighten the effectiveness of our message. Whether communicating one-on-one or to a larger group, whether to your co-workers or to a client, this module is about optimising your impact. An equal emphasis is placed on the design of your message, as well as the quality of your delivery. The design work involves clarifying your purpose, setting behavioural objectives, and experimenting with creative ways to generate your content. Attention will also be paid to the appropriate and complimentary use of visual aids. You will have a number of opportunities to practice your delivery, some of which will be videotaped. Exchanging feedback amongst your colleagues is a key element to this supportive and productive learning environment.

MODULE 5: FACILITATION SKILLS
This module helps you to improve your facilitation skills, and thereby greatly increase interest, learning, motivation and accountability among the participants in your training program or work team. Learn about the phases of group development and how to respond, how to deal with conflict, how to listen and give feedback constructively, how to read the symptoms of a group or training program in trouble and what to do about it, and how to make it all fun. You will have an opportunity to practice facilitation skills in a non-threatening and supportive environment.

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